Return & Refund

Ashirwad (Chandra Devi) endeavors to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see the options for returning or exchanging any of the items.

 

We are not liable in any delay in delivery by the courier company or postal service

Only Exchange, No Refund & Return Policy- :
We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions :

Any size issues from customers end after receiving the product for exchange the shipping cost will be borne by the customer and not the brand.

Kindly ensure you size and then place the order.
Brand is not responsible for any size issues after delivery of size as per the received order.

 

  • We do not refund the amount. However, we are happy to exchange a garment for size in a bigger or smaller size or any other product if it doesn't fit or in case you are not happy with your order (provided the below mentioned terms and conditions are met).
    2. You need to intimidate us about your exchange request within 72 hours or 3 days of receiving your order. Kindly email the details at our mail to request exchange. Do not forget to mention your name, address, contact, order number, email ID and size that you require, on the parcel.
    3. If you want a size exchange, please email us your order number and the size you want in exchange of your order. The exchange will be shipped once we receive the order back and the QC is done.
    4. If you wish to buy another product, store credit will be issued to redeem against the item requested for exchange. Once we receive the order back, we'll send you store credit in the form of a coupon code of the same value as your order minus COD or shipping charges, if any. You can make your purchase using the coupon code within 3 months of your purchase.
    5. Exchange will not be accepted if the product is washed and worn. Only products that are unused, unworn, unwashed, undamaged with all its labels and tags completely intact in original packaging are eligible for exchange.
    6. We do not have a return pickup facility, so you have to self ship the products back to us. We recommend returning items through traceable mail, as any returned items that is not received by us, will be treated as NOT RETURNED.
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  • Please note that exchange is allowed once per order only.
  • We follow strict quality check norms and take utmost care to dispatch correct orders every time but human errors are sometimes inevitable. In an unlikely event of damaged, defective or different/wrong item delivered to you, please write to us at our mail within 48 hours of receiving your order, we will provide a replacement as applicable or 100% refund will be given in case the ordered product is not available with us.
  • There could be a 10-20% colour change as per your screen brightness and settings and we don't accept that as a reason to exchange a product.
  • If the request is made in the stipulated time we are happy to facilitate an exchange once we receive the return courier and the QC is done. We will not accept any exchange request after 3 days or 72 hours from the date of delivery.
  • We accept exchange request only on regular sizes - S, M, L, XL, XXL. We do not accept exchange request on custom size orders. However, we're happy to make any alterations, if required
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    Return Policy

    At Ashirwad (Chandra Devi), you can return the products eligible for return within 2 days / 48 Hours of receiving them, by writing to us. Please refer to the applicable terms for returns from within India and from other countries.

    The eligible products will be easily visible on our product page under Availability / Shipping Information.

    All items cannot be returned, therefore, please check the eligibility for returns before making the purchase.

    Items to be returned must not be used, worn, washed, or damaged in any way. Return items will only be accepted with their original packaging. Any item that has been damaged, soiled, or altered will not be accepted and will be sent back to the customer. No returns, refunds, or exchanges will be accepted for the following items:

    In the unlikely event that you receive merchandise that is damaged, or different from the one(s) ordered, please email us a photo of the product with Order Details within 23 hours of receiving the order. We will replace the product or reimburse the full invoice value as per your request.

    If you are dissatisfied with the product delivered, please mail us within 7 days from the date of receiving the product.

    For Indian Orders

    Ashirwad (Chandra Devi) will arrange a reverse pick-up from your given address (For certain locations, reverse pick-up might not be available).

    Once the returns are received by us and have cleared necessary quality checks, you can either choose to receive store credit or get a refund on your original credit or debit card used for the payment. A deductible re-stocking fee of Rs.100/- per item, will be applicable for all the returns.

    For International Orders

    Our team must receive and approve your return request. Once your request is approved, you will be asked to ship back the products to our Warehouse, India. Our return address will be given to you by mail only.

    Responsibility for the safety of the product(s) being returned lies with you, till we receive them. We will not be held responsible for any damage caused during the transit of the product(s) from your destination to the Ashirwad (Chandra Devi) return address.

    Once returns are received by us and, they clear quality checks, you can choose to either receive store credit or get a refund on your original credit or debit card used for the payment. A deductible re-stocking fee of Rs.1000/- will be applicable for all international returns.